Return & Refund Policy

Last Updated: July 2026

At Vexka Cosmetics, customer satisfaction is important to us. Due to the nature of our cosmetic products and for hygiene and safety reasons, we have the following return policy.

Returns & Exchanges

For hygiene and product safety reasons, we do not accept returns, refunds, or exchanges on any cosmetic products once an order has been delivered.

This policy helps ensure that every customer receives brand-new, unused products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once we review your claim, we will determine the appropriate solution, which may include a replacement or refund where applicable.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has entered processing, it can no longer be cancelled.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used cosmetic products

• Skincare and beauty products

• Products purchased on sale or during promotional events

• Gift cards (if applicable)

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us:

Vexka Cosmetics

Email: vexka.co@gmail.com